The Healthcare Standards Institute certification body operates under a management system aligned with ISO 17065. Therefore, we have strong measures in place to ensure the impartiality of our work. Some of these measures may include signed policies and declarations, signed impartiality contracts with auditors, procedures for confidentiality and impartiality, an Impartiality Committee, and a Risk Register where risks to impartiality are identified, classified and controlled. The implementation of our control measures are verified through both internal and external audits, and discussed during a formal management review process.
Public Certification Resources
Impartiality
Complaint and Appeal
Your satisfaction with the certification process is our priority, and we are committed to supporting you every step of the way. We also recognize that concerns may occasionally arise. That’s why we’ve established clear procedures for submitting complaints and appeals.
If you need to raise an issue or request a review, please refer to the resources below for guidance. We’re here to ensure transparency, fairness, and continuous improvement in everything we do.
For complaint or appeal information you can email HSI at: certification@hsi.health
There will be no blame or action(s) taken against a person or a group who chooses to file a complaint or appeal.
Certification Documentation
HSI celebrates your impressive certification accomplishment, and we want you to promote it. Please follow these guidelines when displaying your hard-earned certification logo: Procedure for Use of HSI Certification Logo
